Operations Manager – Chauffeur Transportation (Onsite, Lahore)

About the role

We are looking for an Operations Manager to lead and coordinate all departments of our chauffeur transportation business in Lahore. The role oversees dispatch, sales, marketing, SEO, and development, ensuring seamless end‑to‑end service delivery.

Key responsibilities

• Lead and coordinate all departments, including dispatch/operations, sales, marketing, SEO, and development.
• Own day‑to‑day operations end to end, covering bookings, dispatch, affiliate/farm‑out, and service delivery.
• Set targets and KPIs for each team and ensure accountability for results.
• Oversee the affiliate/partner network and rate strategy, focusing on margin per booking.
• Manage escalations, service failures, and quality control.
• Track revenue, costs, profitability and report performance to ownership.
• Hire, train, and manage staff across departments.
• Improve processes, systems, and workflows as the business scales.
• Ensure smooth coordination and handoff between sales, dispatch, drivers, and affiliates.

Required profile

• Minimum 4 years in a management or operations leadership role.
• Direct experience in the limo, chauffeur, or ground transportation industry.
• Proven ability to lead multiple teams and achieve operational targets.
• Strong understanding of dispatch operations and affiliate/farm‑out models.
• Experience scaling a transportation or brokerage operation.
• Experience with P&L and budget ownership.

Required skills

• Limo Anywhere
• GNet
• SantaCruz
• Moovs
• Dispatch/booking software
• CRM platforms
• SEO tools and workflows