Operations Manager (E-Commerce)

About the role

Creative Chaos is looking for an experienced Operations Manager to lead inventory planning, procurement, and vendor relations for its e‑commerce portfolio. The role ensures product availability, operational efficiency, and seamless cross‑functional communication.

Key responsibilities

• Develop and maintain inventory forecasting models, monitor stock levels, and optimize reorder points.
• Manage vendor relationships, negotiate contracts, and ensure timely delivery of POS, POP, packaging, and merchandise.
• Collaborate with Marketing and Sales to align inventory with promotional activities and new product launches.
• Oversee inventory systems, generate regular reports on stock movement and supplier performance.
• Identify process bottlenecks, implement improvements to reduce costs and increase supply‑chain efficiency.
• Monitor compliance with nicotine‑category regulations and develop risk‑mitigation plans.

Required profile

• Bachelor’s degree in Supply Chain Management, Business Administration or related field (Master’s a plus).
• 3‑5 years of experience in operations, supply chain or inventory management, preferably in CPG.
• Proven track record in vendor management, procurement and demand planning.
• Strong analytical skills with advanced Excel and data‑analysis capabilities.

Required skills

• Shopify
• Analytics
• eCommerce
• Excel
• SEO
• Affiliate Marketing
• Klaviyo