Operations Specialist – Remote (EST Hours)

About the role

Agay Barho is seeking a detail‑oriented Operations Specialist to work remotely full‑time during EST business hours (9 AM‑6 PM, Monday‑Friday). The role focuses on improving processes, optimizing workflows, and ensuring internal and client deliverables meet quality and timeline expectations.

Key responsibilities

• Maintain accurate records and track project activities in the CRM system.
• Analyze key performance indicators and produce reports for the Operations Manager.
• Identify operational inefficiencies and propose actionable improvements.
• Support the rollout of new workflows, procedures, and best practices across teams.
• Utilize ClickUp, Asana, and Zapier to manage tasks and automate processes.
• Create, update, and maintain SOPs and documentation.
• Collaborate with cross‑functional teams to execute project tasks efficiently.

Required profile

• 1‑3 years of experience in operations, project coordination, or administrative support within a digital environment.
• Strong attention to detail and excellent communication skills.
• Proficiency with Google Workspace applications.
• Familiarity with project‑management tools such as ClickUp and Asana.
• Exposure to sales, marketing, or client‑service tools (Google Business Profile, Local Service Ads, Meta Advertising, Google Advertising, basic SEO) is a plus.

Required skills

• Google Workspace
• ClickUp
• Asana
• Zapier
• Google Business Profile
• Local Service Ads
• Meta Advertising
• Google Advertising
• Basic SEO