Patient Care Coordinator

About the role

EDGE is seeking a highly organized and empathetic Patient Care Coordinator to support a US‑based medical and behavioral health practice. Working remotely from Pakistan, you will act as the central liaison between patients, providers, billing teams, and third‑party facilities to ensure a seamless healthcare experience.

Key responsibilities

• Conduct comprehensive insurance eligibility checks and explain out‑of‑network benefits, deductibles, coinsurance, and copays to patients.
• Provide billing support, manage financial data entry, and guide patients through cost‑sharing details.
• Serve as the primary point of contact via phone, messaging, and video, assisting with telehealth setup and ensuring all onboarding forms are completed.
• Maintain accurate, HIPAA‑compliant patient records in the Modernizing Medicine EHR system.
• Manage multi‑provider calendars, schedule appointments, and handle task queues to maximize clinic efficiency.
• Process medication refill requests, clinical referrals, and coordinate lab orders/results with external vendors.

Required profile

• Minimum 1 + year of remote experience in US healthcare administration, insurance verification, or patient coordination.
• Psychology degree or related field.
• Based in Lahore or Islamabad, Pakistan.
• Full‑time availability aligned with US business hours (EST, CST, MST, or PST).

Required skills

• Proficiency with the Modernizing Medicine EHR platform.
• Strong knowledge of US health insurance structures, including PPO, HMO, Medicare, and Medicaid.

What we offer

• Remote work with flexible scheduling to match US time zones.
• Opportunity to contribute to a growing bridge between global talent and the US healthcare industry.