Patient Service Representative

About the role

A healthcare centre in DHA Phase 5, Lahore is looking for a confident, well-presented and communication-savvy Patient Service Representative. The role involves guiding patients through eye care treatments and medical procedures, handling inquiries and coordinating appointments, working between 1:00 PM and 9:00 PM, Monday to Saturday.

Key responsibilities

• Communicate with patients about available eye care treatments and medical procedures.
• Explain procedures and address patients' questions and concerns.
• Handle patient inquiries and maintain regular follow-ups.
• Coordinate patient appointments and ensure a smooth patient experience.
• Build positive relationships with patients and help turn inquiries into appointments.
• Work with the medical team to facilitate patient services.

Required profile

• Good educational background; no specific degree or qualification required.
• Excellent verbal communication and interpersonal skills.
• Confident, presentable and professional personality.
• Experience in patient interaction, customer service, sales or client coordination is preferred.
• Fresh candidates with strong communication skills and a willingness to learn are encouraged to apply.