Product Manager - Telco Growth & Integrations

About the role

easypaisa, Pakistan's first digital bank, is hiring a Product Manager for its Telco Growth & Integrations portfolio. The role covers day-to-day execution, operational support and growth of live telco integrations, including Mobile Load, Packages/Bundles and other services with mobile network operators. It focuses on integration stability, partner operations, transaction success and revenue growth.

Key responsibilities

• Execute the roadmap and backlog, gather requirements and user stories, and coordinate with Engineering, QA and telco partners through UAT, certification and go-live.
• Plan and run end-to-end testing, including night-time and weekend deployments.
• Monitor live integrations (success rates, failures, timeouts, reversals, latency) and act as first escalation point, triaging incidents and tracking fixes to closure.
• Keep package catalogues, pricing and configurations accurate, and help resolve reconciliation and settlement issues with Finance and Operations.
• Analyze complaints and customer feedback to reduce repeat issues and contact rates.
• Track KPIs (volume, value, active users, success rate, revenue), run funnel analysis, and run campaigns, offers and cross-sell with Growth and Marketing.
• Support new partner launches, monitor competitors, and prepare daily, weekly and monthly reports.
• Ensure compliance with SBP regulations and partner agreements, and keep product documentation up to date.

Required profile

• Bachelor's degree in Business Administration, Computer Science, IT, Engineering, Finance or a related field; an MBA is an added advantage.
• 3-5 years in product management, product operations or digital payments/telco services; hands-on API-based partner integrations preferred.
• Strong execution discipline, ownership of live product performance, and ability to work outside business hours when needed.
• Ability to coordinate across multiple teams and partners without direct authority, with clear communication and adaptability in a regulated environment.

Required skills

• Working understanding of API integrations, transaction flows and testing practices (UAT, regression).
• Analytical skills using dashboards and funnel data.
• Attention to detail in requirements, configurations and testing.