Product Support Executive

About the role

Tapmad is seeking a Product Support Executive to act as the primary bridge between Customer Support, Data teams, and Product/Engineering. You will ensure that user‑reported issues are captured, prioritized, and resolved while maintaining data integrity for downstream pipelines.

Key responsibilities

• Gather daily customer issues from the Customer Support team.
• Log and structure issues in tools such as Jira and shared reports.
• Communicate issue details to internal and external stakeholders.
• Track each issue from creation to resolution, providing status updates.
• Maintain a centralized tracker or dashboard for all active issues.
• Serve as the single point of contact for issue status and escalation.
• Provide regular progress reports to stakeholders.
• Identify recurring or high‑impact problems and trigger appropriate escalations.
• Document resolved issues and capture learnings for future reference.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 0–2 years of professional experience (fresh graduates are welcome).
• Strong written and verbal communication skills.
• Excellent attention to detail and documentation ability.
• Basic understanding of digital products, apps, and platforms.
• Ability to manage multiple tasks and follow through consistently.

Required skills

• Microsoft Excel
• Google Sheets
• Jira