Project Coordinator

About the role

As a Project Coordinator at Zones, you will deliver customer service directly to top‑tier clients, ensuring high satisfaction and meeting SLA expectations for IT deployment projects. You will work in a fast‑paced environment handling ambiguous requests and multiple priorities.

Key responsibilities

• Coordinate deployment processes across internal teams using tools such as CRM, FTM, CIM, AX, Kinaxis and ServiceNow.
• Manage order processing, quality checking, shipment monitoring and schedule changes.
• Maintain project tools including client dashboards, Smartsheets and MS Excel.
• Drive deployment requirements through demand‑planning tools like Kinaxis.

Required profile

• Strong customer service orientation with excellent verbal and written communication.
• Exceptional organization, ability to handle ambiguity and meet aggressive deadlines.
• Analytical problem‑solving skills and a driven, team‑oriented mindset.
• Capability to work independently with minimal supervision.

Required skills

• Experience with CRM, FTM, CIM, AX, Kinaxis and ServiceNow.
• Proficiency in Smartsheets and Microsoft Excel.

What we offer

• Life insurance, optional health insurance, EOBI and a voluntary pension scheme.
• Complimentary meals and access to an in‑house gym.
• Inclusive and diverse workplace with equal opportunity employment.