Regional Account Manager - Facilities Management

About the role

A Regional Account Manager (RSAM) is sought to manage key client relationships, drive account growth and oversee service delivery within an assigned region. The role acts as the primary point of contact for clients, ensuring strong relationships, operational excellence, customer satisfaction and commercial growth. The position is based in DHA Phase 2, Islamabad, with working hours from 1:00 PM to 10:00 PM, Monday to Friday.

Key responsibilities

• Develop and maintain strong, long-term relationships with key clients and stakeholders.
• Act as the primary point of contact for clients within the assigned region.
• Identify and pursue new business and account growth opportunities.
• Manage operational performance, workflows and service delivery so client requirements are met.
• Coordinate with internal teams, subcontractors and external stakeholders.
• Monitor account performance against agreed commercial and operational targets.
• Handle client escalations and resolve issues promptly.
• Proactively identify operational challenges and implement solutions, while improving the client experience.
• Support the development and retention of strategic client accounts.
• Prepare regular updates on account performance, operational issues and growth opportunities.
• Work with management and relevant departments to achieve business objectives.

Required profile

• Strong client relationship and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Strong commercial and business development mindset.
• Ability to manage multiple accounts, priorities and operational workflows.
• Target-driven, with a strong focus on customer satisfaction and business growth.

Required skills

• Problem-solving and escalation-management skills.
• Negotiation and coordination abilities.
• Strong organisational and time-management skills.

What we offer

• A strategic client-facing role.
• Career growth and development opportunities.
• A professional and collaborative working environment.
• The chance to contribute directly to account growth and business performance.
• Competitive commissions and performance-based bonuses.