Remote Customer Support Agent – Shopify & Gorgias

About the role

TalentPop is seeking a friendly, tech‑savvy Customer Support Agent to join our fully remote team. You will be the first point of contact for shoppers using Shopify and Gorgias, helping them resolve issues quickly and professionally.

Key responsibilities

• Respond to customers via chat, email, or phone with a courteous and helpful tone.
• Handle inquiries about product details, order tracking, returns, and account concerns.
• Use Gorgias and Shopify to create, update, and close support tickets efficiently.
• Stay up‑to‑date on product changes and support best practices to ensure a consistent experience.

Required profile

• Excellent written and spoken English communication skills.
• At least one year of online/remote customer service experience, preferably in e‑commerce.
• Experience with platforms such as Zendesk, Gorgias, or Shopify is a strong advantage.
• Ability to work independently, multitask, and manage several conversations simultaneously.
• Empathetic, patient, reliable, and detail‑oriented with a strong work ethic.

Required skills

• Gorgias
• Shopify
• Zendesk (optional but beneficial)

What we offer

• Competitive salary with annual performance‑based raises.
• Paid time off and holiday bonuses.
• Health and dental insurance or a health stipend.
• Fully remote work setup – work from anywhere you prefer.
• Opportunities for growth as the company scales.