Remote TikTok Shop Support Representative

About the role

We are looking for a detail‑oriented individual to join TalentPop App’s remote team as a TikTok Shop Support Representative. You will help ensure a smooth shopping experience for customers by managing interactions and maintaining store operations on the TikTok Shop platform.

Key responsibilities

• Respond to customer inquiries via TikTok Shop, chat, email, or phone, providing prompt and accurate assistance.
• Handle product questions, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory levels, and order status within the TikTok Shop system.
• Collaborate with internal teams to guarantee seamless operations and positive customer experiences.
• Stay up‑to‑date with TikTok Shop policies, trends, and tools to optimise store performance.

Required profile

• Excellent written and spoken English communication skills.
• Minimum 1 year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Familiarity with order management systems and online store platforms.
• Strong attention to detail, organizational ability, and proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative remote environment.

Required skills

• TikTok Shop platform
• Order management systems (IMS)
• Online store platforms

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health/dental coverage or a health stipend.
• Holiday bonuses and a fully remote work setup.
• Opportunities for growth and advancement as the company expands.