Rider Manager – Delivery Operations

About the role

The Rider Manager will oversee rider performance, discipline, attendance, and the overall delivery flow across Wrap Lab branches. This role ensures that riders meet productivity targets while maintaining high service quality in a fast‑paced QSR environment.

Key responsibilities

• Manage rider attendance, punctuality, and discipline.
• Monitor rider productivity and average orders per shift.
• Ensure smooth dispatch and delivery flow.
• Track delivery times, handle complaints, and manage cancellations.
• Coordinate rider availability with branch managers.
• Support rider hiring, onboarding, and training processes.
• Maintain up‑to‑date rider rosters and performance records.
• Resolve rider issues and close operational gaps.

Required profile

• 2–5 years of experience in rider management or delivery operations.
• Proven experience managing riders or field teams.
• Strong understanding of food delivery operations.
• Good coordination and problem‑solving abilities.
• Comfortable working under peak‑hour pressure.
• Experience in QSR, food delivery, courier, or logistics preferred.

Required skills

• Basic Excel
• Google Sheets