Senior Account/Product Specialist - HL7, EMR

About the role

Persivia/Soliton is looking for a dedicated, detail-oriented Senior Account Specialist / Product Specialist to join its on-site team. This is a client-facing role combining strong analytical skills with excellent relationship management, able to dig into complex business requirements, drive projects from kickoff to go-live and keep clients confident throughout.

Key responsibilities

• Analyze business problems and client requirements to develop, maintain and track project plans.
• Lead client implementations end-to-end: requirements gathering, system configuration, testing, training and go-live.
• Perform data validation and reconciliation so client data is accurate, complete and consistent.
• Address client queries and concerns promptly and resolve them appropriately.
• Take part in daily and weekly client and internal stakeholder meetings to share updates and keep projects on track.
• Gather, analyze, document and communicate business and functional requirements to internal teams, acting as liaison between clients, business owners, implementation, development and support teams.
• Collaborate with internal teams to investigate and resolve client issues, with consistent follow-up.
• Identify opportunities to improve processes, workflows and methodologies.

Required profile

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field.
• 3-6 years of relevant experience in Business Analysis, Account Management or a similar client-facing role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills across multiple tasks, priorities and deadlines.

Required skills

• Strong understanding of software product testing, UAT and PROD environments.
• Solid understanding of the technical fundamentals of web-based applications and software systems.
• Experience with relational databases (SQL Server or Oracle) is a significant plus; troubleshooting in a Microsoft Windows environment is also a plus.
• Nice to have: HL7 standards (V3 preferred), EMR software such as EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation or eClinicalWorks, and familiarity with JBoss and WebLogic.