Senior Associate – Payment Operations (Arabic)

About the role

The Senior Associate will handle first‑level checking and scrutiny of Arabic and English cheque transactions within the Clearing and centralized PDC area. The role ensures all transactions are processed accurately, on time, and in line with operating procedures to maximise customer satisfaction.

Key responsibilities

• Check, verify and authorize English and Arabic cheque transactions against delivery standards, ensuring accuracy, authenticity and compliance.
• Complete maker and checker entries before cut‑off times, meeting SLA requirements.
• Drive queue completion without supervisor follow‑up and maintain balanced clearing and collections accounts at day‑end.
• Identify process gaps, recommend improvements, and update documentation for efficient retrieval.
• Learn and apply the 2C process while handling correspondence with internal stakeholders and Business Relationship Managers.

Required profile

• Excellent communication skills with the ability to read Arabic cheques (words and numbers).
• Strong interpersonal skills and 3‑4 years of back‑office experience in cheque‑clearing banking operations.
• Good verbal and written communication, computer operating skills, and solid knowledge of general banking rules and regulations.