Senior Cloud Solution Architect

About the role

Ericsson is looking for a Solution Architect in Islamabad, Pakistan, focused on deep customer network troubleshooting. The architect uses Ericsson Cloud expertise to isolate faults in the network to a node or function, restore service and provide root cause analysis. They share resolution updates with C-level customer executives, prepare formal responses and guide a team of domain experts.

Key responsibilities

• Lead and orchestrate fault isolation investigations during regular CSRs and emergencies, and support regular product CSRs
• Handle customer consultations at solution level and work on site in the customer office, embedded in the customer operations team
• Develop and maintain network troubleshooting methodologies and the operation of tools such as CES and EIA
• Create and maintain network recovery procedures, including documentation and backup procedures
• Integrate the handover to support into the continuous change control process
• Act as the link between the NFVI and VNFs environment and ways of working
• Take part in continuous deployment, prepare MoPs, test solutions, create impact analyses and coordinate deployments
• Control the lifecycle management status of customer-specific solutions

Required profile

• Deep knowledge of infrastructure functions in a mobile network
• Excellent customer relationship management, communication and negotiation skills
• Proactive mindset, creativity, openness to feedback and ability to mobilise others
• Strong network of contacts

Required skills

• Solution-level and network-level technical competence
• Cloud infrastructure and deep knowledge of Ericsson NFVI and CNIS solutions
• Knowledge of 3GPP or another relevant standard
• Ability to learn the Ericsson portfolio, service delivery processes, change management and software update management