Senior HubSpot Administrator

About the role

The company needs a single full-time Senior HubSpot Administrator who acts as the main point of contact for HubSpot questions from users across the U.S. and about a dozen international offices. The role covers day-to-day administration, adoption, data quality, security and reporting across Sales, Marketing and Service Hubs, with a 40+ country footprint.

Key responsibilities

• Triage and resolve user tickets within agreed service levels, and onboard new users with recurring training across sales, marketing and service teams.
• Write and maintain SOPs and a HubSpot usage guide, and track adoption with business leaders and regional owners.
• Manage users, teams, seats, permissions, SSO and access, running periodic access reviews and timely deprovisioning.
• Configure Sales Hub (pipelines, deals, quotes, forecasting, lead routing), Marketing Hub (campaigns, forms, segmentation, GDPR/CAN-SPAM/CASL compliance) and Service Hub (tickets, SLAs, knowledge base, portal).
• Build and audit workflows and automations, and manage multi-currency, multi-language and localization settings.
• Assess product releases, govern HubSpot's AI enablement, track licenses and seats against budget, and run data audits (deduplication, merging, cleanup).
• Enforce data standards, support IT and compliance on privacy, cross-border data handling and incidents, and maintain dashboards and reports.
• Own integrations and sync with CargoWise, Microsoft 365/Outlook, the website and the BI tool, and deliver the HubSpot backlog.

Required profile

• 3+ years administering HubSpot CRM at enterprise level in a complex, multi-team portal.
• Bachelor's degree or equivalent practical experience.
• Ability to work independently as the sole full-time owner of the platform, with stakeholders across sales, marketing, service, operations and IT.
• Comfortable supporting users across multiple time zones with overlap with U.S. Eastern business hours.
• Excellent written and verbal English and Spanish; additional languages preferred.

Required skills

• Hands-on HubSpot administration: workflows, automations, pipelines, custom properties, dashboards and reports.
• Data management: deduplication, imports, segmentation and governance.
• Working knowledge of GDPR and regional marketing-consent requirements.
• Experience training end users and writing documentation for non-technical audiences.
• Preferred: HubSpot certifications, logistics/freight-forwarding experience, CargoWise exposure, SQL or light scripting.