Senior Manager, Core Platforms

About the role

The Senior Manager, Core Platforms will lead production support for the bank's critical FLEXCUBE core banking application across multiple locations in Pakistan. This role ensures high‑quality, reliable service while managing risks that could impact financial performance, reputation, and regulatory compliance.

Key responsibilities

• Manage production support for FLEXCUBE, meeting agreed SLAs and ensuring system stability.
• Conduct system analysis, root‑cause analysis and provide timely resolutions to user issues.
• Test and validate BAU bug fixes, capture test data, and verify production transfer documentation.
• Maintain documentation of custom configurations, parameterizations, and third‑party solutions.
• Monitor application resources to meet production standards and provide technical guidance to IT staff.
• Collaborate with cross‑border teams and drive continuous improvement of support processes.

Required profile

• 13+ years of hands‑on experience with FLEXCUBE (FCUBS V14.x) and product design/implementation.
• Strong banking domain knowledge covering core banking, general ledger, loans, payments, and trade finance.
• Experience in banking production support (L1/L2) and cross‑border team management.
• Engineer or postgraduate qualification.
• Excellent organizational, leadership, and communication skills.

Required skills

• FLEXCUBE (FCUBS) core banking platform.
• Oracle PL/SQL programming.
• Software Development Life Cycle (SDLC) processes.
• Product design and implementation.
• Manual testing of banking software applications.