Software Quality Control Specialist

About the role

The Software Quality Control Specialist ensures the accuracy, compliance and quality of software orders processed through Microsoft Dynamics CRM. The role acts as a bridge between sales, support and brand teams, providing training and reporting to maintain order accuracy across the organization.

Key responsibilities

• Review and approve or reject software orders in Microsoft Dynamics CRM with documented reasoning.
• Verify quotes, SPA and margins for each order and communicate rejections.
• Maintain the Software QC Ops Process document on SharePoint and the Zones Vendor Information database.
• Serve as liaison between sales/support teams and brand champions for urgent order approvals.
• Provide guidelines and training to AE, CSS and SWE teams on the QC process.
• Generate daily/weekly reports on order status and QC activities for management.

Required profile

• Bachelor’s degree in Business Administration, Computer Science, Information Technology or related field.
• Strong analytical and decision‑making abilities with attention to detail.
• Ability to work independently and collaborate with cross‑functional teams.

Required skills

• Microsoft Dynamics CRM
• SharePoint
• Software order verification and vendor portal navigation

What we offer

• Comprehensive benefits package including life insurance, optional health insurance, pension scheme and EOBI.
• Complimentary meals and access to an in‑house gym.
• Inclusive and diverse workplace with equal opportunity employment.