SWIFT Operations Officer

About the role

The SWIFT Operations Officer ensures that international financial transactions are processed accurately, on time, securely and efficiently through the SWIFT network. The role covers incoming and outgoing SWIFT messages, international fund transfers, payment monitoring, discrepancy resolution and compliance with internal policies, regulatory requirements and SWIFT standards.

Key responsibilities

• Process incoming and outgoing SWIFT messages, including MT and MX messages, and handle international fund transfers, customer remittances and interbank transactions.
• Process MT103, MT202, MT202 COV, MT199 and other relevant message types, verifying beneficiary details, correspondent bank information, currency and amounts, and authenticating messages before processing.
• Investigate rejected, delayed, pending and returned payments, and handle amendments, cancellations, recalls and inquiries; coordinate with correspondent banks and internal departments.
• Monitor SWIFT acknowledgements (ACK and NAK) and ensure timely settlement of international transactions.
• Perform daily reconciliation of SWIFT transactions and investigate unmatched, duplicate and outstanding items.
• Monitor SWIFT connectivity and message transmission, work with IT and SWIFT support teams on technical issues, maintain documentation and audit trails, and comply with SWIFT CSP requirements.
• Support implementation of SWIFT ISO 20022 and CBPR+ requirements.
• Prepare daily, weekly and monthly SWIFT reports, keep records of processed, rejected, pending and returned transactions, and assist internal and external audits.

Required profile

• Bachelor's degree in Finance, Banking, Business Administration, Accounting or a related discipline.
• 2-4 years of relevant banking operations experience preferred.
• Previous experience in SWIFT operations, international remittances or payment processing is an advantage.
• Knowledge of SBP regulatory requirements and international banking practices is preferred.