System Support Engineer

About the role

The System Support Engineer will provide Level‑1 IT assistance to end users at the head‑office, ensuring smooth operation of desktops, laptops, networking, UPS and audio‑video conferencing equipment. The role includes on‑call and on‑premises support, inventory management and 24/7 availability as required.

Key responsibilities

• Respond to and resolve Level‑1 IT incidents for end users.
• Perform desktop and laptop installations, configurations and updates.
• Manage and maintain IT inventory, fixed assets and asset tagging.
• Provide on‑call support and ensure 24/7 availability for critical issues.
• Arrange and operate audio‑video conference calls for senior management.
• Offer basic troubleshooting for networking and UPS systems.
• Ensure Windows operating systems and antivirus solutions are up‑to‑date.

Required profile

• Bachelor’s degree in Computer Science or related field.
• 2–3 years of experience in IT support or helpdesk environments.
• Ability to work on‑premises and be on‑call as needed.
• Strong communication skills for interacting with users and management.

Required skills

• Windows operating system administration
• Antivirus software management
• Basic networking troubleshooting
• UPS system monitoring and support
• Audio and video conferencing setup
• Asset inventory and tagging
• Desktop and laptop installation