Technical Customer Service Representative – Remote

About the role

We are looking for a senior‑level Technical Customer Service Representative to join our fast‑growing e‑commerce support team. This remote position involves full ownership of tickets, delivering high‑quality technical assistance, and growing with a winning organization.

Key responsibilities

• Provide technical support and troubleshooting via email, live chat, and data analysis.
• Own ticket resolution end‑to‑end with urgency and accountability.
• Monitor and clear daily backlogs to ensure prompt inquiry resolution.
• Deliver clear, quality‑based responses that drive customer success.
• Escalate complex cases while maintaining professionalism and strong product knowledge.

Required profile

• Minimum 1 year hands‑on experience with Gorgias (required).
• 1+ year experience in technical support or troubleshooting.
• Exceptional written and spoken English.
• Strong problem‑solving skills and comfort navigating CRMs.
• Experience in e‑commerce or SaaS support is a strong plus.
• Leadership or management experience is a plus.
• Highly motivated, intellectually curious, and resourceful.

Required skills

• Gorgias
• CRM platforms
• Troubleshooting
• Data analysis

What we offer

• $6 per hour (base rate + project rate).
• Paid time off, paid holidays, and health/dental insurance or stipend.
• Permanent, full‑time work‑from‑home setup.
• Project bonuses and annual performance‑based increases.
• Career path opportunities such as Team Lead or Trainer.