Technical Customer Service Representative – Remote

About the role

We are looking for a senior‑level Technical Customer Service Representative to provide end‑to‑end technical support for fast‑growing e‑commerce brands. The role is fully remote and involves handling tickets via email, live chat, and data analysis.

Key responsibilities

• Provide technical support and troubleshooting across email, live chat, and data analysis.
• Own ticket resolution from start to finish with urgency and accountability.
• Monitor and clear daily backlogs to ensure timely inquiry resolution.
• Deliver clear, quality‑based responses that drive customer success.
• Escalate complex cases while maintaining professionalism and strong product knowledge.

Required profile

• Minimum 1 year hands‑on experience with Gorgias (required).
• At least 1 year experience in technical support or troubleshooting.
• Exceptional written and spoken English.
• Strong problem‑solving skills and comfort navigating CRMs.
• Experience in e‑commerce or SaaS support is a strong plus.
• Leadership or management experience is a plus.
• Highly motivated, intellectually curious, and resourceful.

Required skills

• Gorgias
• CRM navigation

What we offer

• $6 per hour (base rate + project rate).
• Paid time off and paid holidays.
• Health and dental insurance or health stipend, depending on location.
• Permanent, full‑time work‑from‑home setup.
• Project bonuses and annual performance‑based increases.
• Career path opportunities such as Team Lead or Trainer.