Technical Support Engineer
Code Base Technology · Karachi
Job description
About the role
We are looking for a full‑time, on‑site Technical Support Engineer in Karachi. The role involves providing technical support for software applications, operating systems, user accounts and basic network connectivity, working the morning shift.
Key responsibilities
- Gather issue details, reproduce faults, assess impact and apply root‑cause analysis.
- Use service‑desk workflows to prioritize, escalate, resolve and document support requests.
- Explain technical steps to users and follow through on unresolved issues.
- Handle financial‑service information securely and confidentially.
- Collaborate with engineering, operations and other support teams.
- Learn fintech products, tools and support procedures.
Required profile
- Clear written and verbal communication, able to explain technical steps to non‑technical users.
- Customer‑focused service with patience, ownership and follow‑through.
- Careful documentation and secure handling of confidential information.
- Ability to collaborate with engineering, operations and support teams.
- Adaptability and willingness to learn fintech products and tools.
Required skills
- Software application troubleshooting
- Operating system troubleshooting
- User account management
- Basic network connectivity troubleshooting
- Ticketing or service‑desk workflow knowledge
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Pakistan.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 8 hours ago
Expires 1 month from now
6 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Code Base Technology
Karachi