Technical Support Specialist L2
Contour Software · Islamabad
Job description
About the role
We are looking for an enthusiastic Technical Support Specialist (Level 2) to join our Jonas Club Software division. The role focuses on delivering high‑quality technical assistance to clients using our club management solutions and other software offerings.
Key responsibilities
- Diagnose, troubleshoot and resolve technical issues reported by customers.
- Provide second‑line support for the Club Software suite and related products.
- Document incidents, solutions and knowledge‑base articles.
- Collaborate with development, product and other internal teams to address complex problems.
- Maintain a customer‑first attitude and ensure timely communication.
Required profile
- Strong communication skills and a customer‑focused mindset.
- Career‑oriented attitude with a passion for delivering excellent service.
- Solid technical background suitable for Level 2 support.
Required skills
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Published 1 month ago
Expires 2 weeks from now
50 views · 0 interested
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Contour Software
Islamabad
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