Ticketing Agent – Flight Reservations & Umrah Travel

About the role

We are looking for a proactive Ticketing Agent to manage flight reservations, ticket issuance, re‑issuance, refunds and fare calculations. The role focuses on Umrah travel between Lahore and Jeddah/Madinah, handling group PNRs and strict airline deadlines.

Key responsibilities

• Create, modify and cancel flight reservations using GDS platforms.
• Issue tickets, process re‑issuances, refunds and fare adjustments.
• Manage group bookings and ensure compliance with airline SOPs and payment deadlines.
• Monitor airline deadlines and resolve last‑minute changes or cancellations.
• Maintain accurate records of client payments and airline transactions.

Required profile

• Minimum 2 years of ticketing experience in a travel agency.
• Hands‑on expertise with at least one GDS (Amadeus, Sabre, Galileo/Travelport).
• Strong understanding of airline SOPs, payment deadlines and penalty structures.
• Problem‑solver mindset with the ability to own issues until resolution.
• High integrity and ability to handle financial transactions responsibly.

Required skills

• Amadeus
• Sabre
• Galileo
• Travelport

What we offer

• Competitive salary with performance incentives.
• Modern, tech‑forward environment leveraging AI and automation.
• Clear growth path within a expanding travel business.
• Family‑business culture that rewards loyalty.
• On‑site work at Majeed Center, Township, Lahore.