Universal Banker – Customer Service & Branch Operations

About the role

The Universal Banker will deliver a seamless, differentiated client experience at the Quetta branch. By proactively understanding customer needs, you will provide appropriate banking solutions, resolve queries, and ensure all banking services are delivered professionally and efficiently.

Key responsibilities

• Assist customers with liability and asset product queries, providing accurate and timely information.
• Maintain high standards of customer service, identifying and fulfilling banking needs.
• Process over‑the‑counter transactions accurately in line with bank policies.
• Manage Safe Deposit Locker operations, adhering to security standards and service timelines.
• Identify cross‑sell opportunities and promote suitable products and services.
• Educate customers on digital and self‑service channels to enhance convenience.
• Ensure compliance with regulatory, internal policy and procedural requirements.
• Escalate complex issues, operational risks or service gaps to relevant stakeholders.

Required profile

• Strong knowledge of branch operations, including clearing, remittance and cash handling.
• In‑depth understanding of SBP regulations, AML/CFT, CDD and KYC requirements.
• Proficiency in preparing MIS reports and operating standard office systems.
• Ability to manage client relationships, work effectively in a team and perform under pressure.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint