U.S. Customer Support & Scheduling Agent (Night Shift)

About the role

Outsourcecare supports businesses across the United States with customer service, scheduling and real-time coordination. You will work on a U.S. client's account, speak with their customers every shift and join a small, focused team. The position is fully on-site in DHA Phase 1, on a night shift from 7:00 PM to 4:00 AM PKT, five days a week.

Key responsibilities

• Handle calls, texts and emails from U.S. customers
• Book, confirm and reschedule appointments
• Coordinate with field teams and give customers real-time updates
• Resolve complaints and urgent issues
• Keep clean, accurate records in the CRM

Required profile

• 2+ years of voice support on a U.S. or international campaign
• Dispatch, booking or scheduling experience (strong plus)
• Clean attendance record
• Availability for nights, weekends and U.S. holidays, fully on-site
• Clear, neutral accent understood by U.S. customers, smooth natural English, confidence with fast talkers and regional accents, calm voice on difficult calls, professional written English

Required skills

• Typing speed of 45 WPM or more
• CRM data entry

What we offer

• Pay of PKR 110,000 to 140,000 per month, based on experience and interview
• Monthly performance bonus on top
• Growth path to Senior Agent and Team Lead

Selectees go through a voice note review, a 10-minute phone screen with a live customer scenario, and an office interview with a typing test.