Warehouse Department Manager

About the role

METRO Pakistan, a wholesale cash-and-carry operator with 10 centres across Pakistan, is hiring a full-time Department Manager for its warehouse in Karachi. The role covers delivery coordination, stock management, fuel and cost monitoring, and liaison with internal audit, QA and the head office.

Key responsibilities

• Manage and organise deliveries to customers and clients in the right quantity and specification, leading timely, efficient deliveries with good customer service.
• Verify daily fuel costing and transactions and check related documentation.
• Update KPIs daily and handle customer complaints about delivery issues, gathering periodic customer feedback.
• Coordinate with the head office on fuel expenses, KPIs, fixed costing and third-party vehicle expenses.
• Manage overall stock management: ordering, correction and delivery of stock from store to warehouse.
• Plan and manage warehouse, transportation and customer services for ambient and non-ambient goods.
• Liaise with internal audit and QA to conduct audits, and build relationships with internal stakeholders and external service providers.
• Analyse data to assess performance with stakeholders such as TSM.
• Ensure daily stock corrections, receiving and GR summary verification follow the communicated SOPs, and that BBD is implemented as agreed.

Required profile

• Bachelor's degree or intermediate level.
• 6 to 8 years of experience.