Academic Counsellor – Remote (English)

About the role

FunFox is Australia’s leading online English learning platform. As an Academic Counsellor you will be the primary point of contact for parents, helping them navigate their child’s learning journey, answer queries, and ensure a smooth experience across our global classes.

Key responsibilities

• Build and maintain warm relationships with parents, providing timely solutions.
• Coordinate and schedule parent‑teacher meetings via the student portal.
• Lead structured touchpoints such as new‑parent orientations, portal walkthroughs, mid‑term check‑ins and retention conversations.
• Monitor class attendance on rostered days and follow up with absent or late students.
• Manage the WhatsApp parent support channel twice a week.
• Draft and send parent email communications, FAQs and term updates.
• Handle payment reconciliation, instalment tracking and reminder messages.
• Organise end‑of‑term prize dispatch and maintain term schedules on the FunFox portal.

Required profile

• Excellent written and verbal English communication skills.
• Warm, empathetic and genuinely comfortable interacting with parents.
• Strong organisational abilities and attention to detail.
• Ability to work flexible hours aligned with US, Australian, Middle‑East and UK class schedules.

Required skills

What we offer

• Remote work with a flexible roster system.
• Competitive monthly salary of PKR 80,000‑100,000 with performance‑based increase after probation.
• Opportunity to contribute to a fast‑growing online education platform.