Account Manager - Customer Success & Sales Operations

About the role

Launchpad Innovations is seeking a proactive Account Manager to own client communication, onboarding, and day‑to‑day account coordination. The role blends customer success, sales support, and CRM management to ensure a smooth, professional experience for small‑business clients using our AI‑driven platform.

Key responsibilities

• Manage client communication and nurture strong relationships with assigned accounts.
• Support client onboarding, ensuring a seamless handover from sales to operations.
• Conduct product demos, answer client questions, and guide usage of CRM, automation, and AI tools.
• Track client activity, pipeline movement, and account updates in the CRM system.
• Maintain accurate client records, sales pipeline updates, and account information.
• Coordinate with sales, marketing, operations, and technical teams to fulfill client requests.
• Research leads, prepare prospect lists, and assist with outreach campaigns.
• Prepare proposals, email templates, onboarding documents, and other client‑facing materials.
• Monitor campaign data to identify hot leads and follow‑up opportunities.
• Handle basic client queries, resolve issues, and escalate complex matters as needed.
• Support internal SOPs, documentation, reporting, and workflow improvements.
• Train new team members on CRM usage, processes, and product knowledge when required.

Required profile

• 1–3 years of experience in account management, customer success, sales support, business development, or client coordination.
• Strong English communication skills, both written and verbal.
• Ability to manage multiple clients, tasks, and follow‑ups in an organized manner.
• Comfortable conducting demos, onboarding calls, and email communication with clients.
• Attention to detail and a proactive, solution‑oriented mindset.

Required skills

• Experience with CRM tools.
• Proficiency in Google Sheets.
• Proficiency in Google Workspace.
• Proficiency in Microsoft Office.