Administrative & Learning Support Specialist

About the role

Citadel Healthcare Management provides healthcare management services for practices across North America. It is seeking a highly organized and proactive Administrative & Learning Support Specialist to provide high-level administrative, project, research and Learning & Development (L&D) support to the Head of AI Transformation & Organizational Learning. The role focuses mainly on L&D initiatives while also covering staff engagement, AI enablement and other strategic priorities.

Key responsibilities

• Assist with training needs research, instructional content development, onboarding materials, leadership development programs and academic training initiatives.
• Coordinate, facilitate and present employee training sessions for individuals and groups.
• Research vendors, programs, policies and best practices independently, then synthesize findings and present recommendations.
• Create presentations, training materials, reports, meeting summaries and executive-level documents.
• Track multiple initiatives, maintain timelines, follow up with stakeholders and ensure deliverables are met.
• Manage calendars, prepare agendas, document decisions and track commitments for the Head of AI Transformation & Organizational Learning.
• Support employee communications, engagement activities, listening sessions and implementation tracking.
• Use Microsoft Office/Google Workspace and adopt AI-enabled productivity tools, handling sensitive information with discretion.

Required profile

• 3-5+ years of experience in Learning & Development, HR, organizational development, project coordination, executive support, education or healthcare administration.
• Bachelor's degree preferred, or equivalent relevant experience.
• Strong written and verbal communication skills with English fluency.
• Ability to manage multiple priorities with attention to detail.

Required skills

• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with AI productivity tools is a plus.