Application Monitoring Officer (24/7)

About the role

Arcana Info (Pvt.) Ltd. is hiring an Officer for Application Administration in its IT Operations team, based on site in Lahore. The role covers 24/7 monitoring of applications and systems, with rotational shifts.

Key responsibilities

• Monitor application performance and ensure 24/7 availability.
• Identify, analyze and resolve system alerts and incidents.
• Proactively detect potential issues and prevent business disruptions.
• Coordinate with relevant IT teams for incident resolution.
• Maintain error records, document solutions and prepare monthly reports.
• Identify recurring issues and recommend service improvements.

Required profile

• Bachelor's or Master's degree from a recognized university.
• Preferably 1-2 years of experience in the financial or telecom sector or with a system integrator.
• Strong analytical, communication and problem-solving skills, ability to multitask and work under pressure.

Required skills

• Basic knowledge of Windows, Linux and network troubleshooting.
• Understanding of application and systems administration.
• Familiarity with database management tools and SQL.

Interested candidates are asked to send their updated CV by email to the company.