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This job expired on 09/08/2026. It no longer accepts applications.

Assistant Manager – Air Freight

DHL Global Forwarding · Sialkot

🇬🇧 English

Job description

About the role

DHL Global Forwarding Pakistan is seeking an Assistant Manager for Air Freight to support its comprehensive air logistics network. You will act as a key liaison between customers, carriers, and internal teams, ensuring smooth import and export operations while upholding the company’s values of passion, entrepreneurship, excellence, and teamwork.

Key responsibilities

  • Own and display DGF’s core values in daily activities.
  • Handle customer and network enquiries for import and export shipments.
  • Accept and process all booking orders, coordinating timely execution with team and network offices.
  • Review work assignments, manage team availability, and train low performers.
  • Maintain proactive communication with customers on shipment status, exceptions, and incident resolutions.
  • Ensure rapid email response times and healthy relationships with carriers, shippers, consignees, and vendors.
  • Manage customer complaints, claims, and feedback, escalating when necessary.
  • Support RFQ preparation and assist senior management with budgeting and P&L analysis.
  • Monitor and analyze station KPIs, driving corrective actions to meet performance targets.
  • Guarantee accurate on‑time billing and efficient month‑end closing.

Required profile

  • Demonstrated commitment to DGF’s values and a customer‑centric mindset.
  • Strong understanding of air freight processes, import/export regulations, and customs clearance.
  • Ability to lead a team, identify performance gaps, and provide coaching.
  • Excellent communication skills for internal and external stakeholders.
  • Analytical mindset with experience in KPI monitoring and P&L ownership.

Required skills

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    Published 3 months ago

    21 views · 0 interested

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    DHL Global Forwarding

    Sialkot