Assistant Manager – Air Freight

About the role

DHL Global Forwarding Pakistan is seeking an Assistant Manager for Air Freight to support its comprehensive air logistics network. You will act as a key liaison between customers, carriers, and internal teams, ensuring smooth import and export operations while upholding the company’s values of passion, entrepreneurship, excellence, and teamwork.

Key responsibilities

• Own and display DGF’s core values in daily activities.
• Handle customer and network enquiries for import and export shipments.
• Accept and process all booking orders, coordinating timely execution with team and network offices.
• Review work assignments, manage team availability, and train low performers.
• Maintain proactive communication with customers on shipment status, exceptions, and incident resolutions.
• Ensure rapid email response times and healthy relationships with carriers, shippers, consignees, and vendors.
• Manage customer complaints, claims, and feedback, escalating when necessary.
• Support RFQ preparation and assist senior management with budgeting and P&L analysis.
• Monitor and analyze station KPIs, driving corrective actions to meet performance targets.
• Guarantee accurate on‑time billing and efficient month‑end closing.

Required profile

• Demonstrated commitment to DGF’s values and a customer‑centric mindset.
• Strong understanding of air freight processes, import/export regulations, and customs clearance.
• Ability to lead a team, identify performance gaps, and provide coaching.
• Excellent communication skills for internal and external stakeholders.
• Analytical mindset with experience in KPI monitoring and P&L ownership.

Required skills