Assistant Manager - Verification

About the role

The Assistant Manager – Verification will support the bank’s verification function by conducting comprehensive checks on customer information, ensuring compliance with credit policies, regulatory standards and internal controls. This role is pivotal in maintaining accurate records, managing the Management Information System (MIS) and supporting the archival and vault management processes.

Key responsibilities

• Conduct telephonic, email, bank‑statement and physical verifications in line with credit policies, regulatory requirements and internal control standards.
• Prepare and upload daily physical verification reports and maintain the daily login sheet as required.
• Maintain MIS for inward and outward documents, ensuring accurate documentation and vault/archival records.
• Ensure adherence to Departmental Operation Instructions, Group policies, compliance and State Bank regulations.
• Monitor and enforce compliance with risk, credit, documentation and operational risk standards.
• Identify and implement process improvements to enhance efficiency, control and cost savings.
• Coordinate with Complaint Management & Service Quality units to deliver high‑quality customer service and resolve inquiries.
• Review procedures, controls and systems, providing recommendations for quality, efficiency and turnaround‑time enhancements.

Required profile

• Experience in verification, archival or vault management within a banking environment.
• Strong understanding of credit policies, regulatory requirements and internal control standards.
• Ability to manage MIS data accurately and produce timely reports.
• Attention to detail and commitment to compliance and risk mitigation.

Required skills

• Management Information System (MIS) handling.