Bilingual Customer Service Representative (French)

About the role

We are seeking a fluent French‑English speaker to join our customer service team. The representative will handle inbound and outbound interactions, providing timely assistance through phone, email and chat while ensuring a high level of customer satisfaction.

Key responsibilities

• Manage inbound and outbound customer contacts in both French and English via phone, email and chat.
• Address customer inquiries promptly and professionally.
• Resolve complaints and offer appropriate solutions to maintain satisfaction.
• Document interactions accurately and keep records in the CRM system.
• Escalate complex issues to relevant departments when needed.
• Achieve individual and team performance metrics such as quality, productivity and satisfaction scores.
• Stay informed about company products, services and processes to provide accurate information.

Required profile

• Fluency in French and English, both spoken and written.
• Bachelor’s degree preferred.
• Previous experience in customer service, call centre, BPO or client support is an advantage.
• Excellent verbal and written communication abilities.
• Strong problem‑solving and active listening skills.
• Ability to thrive in a fast‑paced environment.
• Willingness to work flexible shifts, including evenings or weekends.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using CRM systems.