Business Analyst - Digital Transformation

About the role

The Business Analyst bridges business needs and digital solutions, analysing processes, requirements and data to support evidence-based decisions across national digital initiatives. The role supports PDA leadership in strategy, project execution and policy development, so that digital programmes deliver measurable impact and align with the National Digital Masterplan.

Key responsibilities

• Elicit, document and analyse requirements from ministries, regulators and partner organisations, turning them into functional specifications.
• Conduct process mapping, gap analysis and business process re-engineering (BPR) to improve service delivery efficiency.
• Support project prioritization and portfolio alignment.
• Prepare reports, dashboards and presentations for senior leadership (Chairman, CSO, COO).
• Work with product, engineering and data teams so technical solutions meet business objectives.
• Analyse KPIs and turn them into actionable insights for leadership decisions.

Required profile

• Bachelor's or Master's degree in Business Administration, Information Systems, Economics or Data Analytics.
• Minimum 4 years of experience as a business analyst, preferably in government or public sector digital transformation projects.
• Proven track record in requirements analysis, workflow modelling and reporting.

Required skills

• Knowledge of project management methodologies (Agile, Scrum, Waterfall)
• Business process re-engineering (BPR)
• Data visualization tools such as Power BI, Tableau and Excel
• Familiarity with governance, security and data privacy standards