Business Analyst

About the role

The Business Analyst bridges business needs and digital solutions, analysing processes, requirements, and data to enable evidence‑based decision‑making across national digital initiatives. The role supports leadership in strategy, project execution, and policy development to ensure digital programmes deliver measurable impact.

Key responsibilities

• Elicit, document, and analyse requirements from ministries, regulators, and partner organisations, translating them into functional specifications.
• Conduct process mapping, gap analysis, and business process re‑engineering to improve service delivery efficiency.
• Support project prioritisation and portfolio alignment.
• Prepare clear reports, dashboards, and presentations for senior leadership.
• Partner with product, engineering, and data teams to ensure technical solutions fulfil business objectives.
• Analyse KPIs and generate actionable insights for evidence‑based decision‑making.

Required profile

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Economics, or Data Analytics.
• Minimum 4+ years of experience as a business analyst, preferably within government or public‑sector digital transformation projects.
• Proven track record in requirements analysis, workflow modelling, and reporting.
• Knowledge of project‑management methodologies such as Agile, Scrum, and Waterfall.

Required skills

• Power BI
• Tableau
• Excel