Business Support Analyst – Acquiring

About the role

The AD Business Support will support the execution of business plans, tracking mechanisms and performance reporting for the Merchant and Corporate Acquiring teams at easypaisa, Pakistan’s first digital bank. The role handles day‑to‑day operational tasks such as maintaining dashboards, validating data, executing promotions and commission processes, and ensuring regulatory compliance.

Key responsibilities

• Execute regional and BDO level targets and distribution KPIs, monitoring rollout across teams.
• Maintain and update daily performance scorecards and dashboards for regional, city and BDO levels, identifying gaps and opportunities.
• Track Corporate Acquiring pipeline, conversion ratios and rollout efficiency with regular data updates.
• Manage day‑to‑day tracking and monitoring of promotions for Merchant and Corporate Acquiring teams.
• Consolidate and validate promo performance data, supporting pre‑ and post‑promo impact analysis.
• Process and verify commission calculations, ensuring accuracy and timely disbursement.
• Compile weekly and monthly performance reports and dashboards for senior management review.
• Support budget monitoring by consolidating revenue variance and cost data.
• Verify client documentation, DMO registration and QR code distribution processes.
• Monitor merchant onboarding for compliance with SBP/AML/KYC and audit controls.
• Conduct quality control checks on onboarding data and sales integrity.
• Assist with monthly corporate feedback and merchant audit exercises.
• Coordinate communication with regional teams on plan execution, progress and operational issues.
• Support delivery of training sessions on product knowledge, compliance, sales planning and merchant lifecycle.
• Escalate cross‑functional issues to the Senior Manager in a timely manner.

Required profile

• Master’s degree in Business Administration, Finance or a related field.

Required skills