Call Center Agent – Customer Service

About the role

Flowtel Networks is seeking enthusiastic Call Center Agents to join its Lahore team. The role involves handling both inbound and outbound customer interactions, delivering timely solutions, and ensuring a high level of satisfaction.

Key responsibilities

• Answer and place calls in a professional, courteous manner.
• Identify customer needs and provide appropriate solutions.
• Document all interactions accurately in the system.
• Follow established call‑center policies and procedures.
• Collaborate with teammates and other departments to deliver seamless service.
• Achieve performance targets such as call handling metrics and satisfaction scores.

Required profile

• 1–2 years of experience in a call‑center or customer‑service environment.
• Strong communication and interpersonal abilities.
• Ability to manage high call volumes and remain composed under pressure.
• Flexibility to work shifts, including evenings and weekends.
• High school diploma or equivalent; additional certifications are a plus.

Required skills

• Proficiency with call‑center software and related technology.
• Familiarity with CRM systems.
• Basic computer skills, especially Microsoft Office.

What we offer

• Competitive salary with performance‑based bonuses.
• Comprehensive training and continuous professional development.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career advancement within the company.