Client Operations & Delivery Manager

About the role

We are looking for an Operations & Delivery Manager to own the end‑to‑end client delivery flow for our solar roof‑analysis service. You will be the main point of contact, lead the annotation team and ensure high‑quality output is shipped on time.

Key responsibilities

• Own the client relationship – run calls, gather requirements, set expectations and act as the single point of contact from kickoff to delivery.
• Plan and track delivery – break client batches into work, assign tasks, monitor progress and flag risks early.
• Lead the annotation team – onboard, align and support annotators, maintain consistent standards.
• Quality‑check the work – review validated roofs and rendered output for accuracy before delivery.
• Manage the delivery pipeline – ensure jobs are rendered, delivered correctly and receipt is confirmed.
• Report status to client and leadership – communicate what is done, in progress, at risk and expected landing dates.
• Continuously improve processes by identifying bottlenecks and tightening workflow.

Required profile

• Outstanding written and verbal communication in English.
• Proven experience in project/operations or delivery management, preferably leading a team.
• Strong organisational skills and attention to detail.
• People‑leadership ability to align, motivate and hold a team accountable.
• Comfort with web‑based tools, spreadsheets and Google Drive; quick learner of custom tools.
• Ownership mindset and willingness to work onsite in Lahore with some overlap with UK hours.

Required skills

• Spreadsheets
• Google Drive
• Web‑based tools

What we offer

• Growth into broader operations leadership as the company scales.
• Collaborative on‑site team at Al Hafeez Heights, Lahore.