Client Support Specialist – Tier 1

About the role

Cloudelligent, an AWS Premier Consulting Partner, is seeking a Client Support Specialist – Tier 1 to join its Islamabad team. You will be the first point of contact for customers, handling inbound calls and requests, logging incidents, and ensuring timely resolution of technical issues.

Key responsibilities

• Accurately log all incoming calls and requests, capturing detailed descriptions for effective troubleshooting.
• Provide technical assistance via the Help Desk, create, update, and delete user accounts, and clear server jobs that block customer processes.
• Diagnose issues, involve appropriate resources, and follow up with end‑users according to support policies.
• Document system processes and produce knowledge‑base articles for internal and external audiences.

Required profile

• Bachelor’s degree in business administration or a related field.
• Minimum 2 years of experience supporting enterprise‑level software solutions.
• Proficiency with current Windows operating systems and Microsoft Office.
• Experience with Zendesk or similar ticketing applications and familiarity with billing/invoicing systems.

Required skills

• Windows Operating Systems
• Microsoft Office suite
• Zendesk (or comparable support ticketing tool)
• Billing and invoicing system knowledge