Controller Dispatcher – Autocab 365 & iCabbi

About the role

SA Corp Pvt Ltd, a BPO provider for international taxi services, is looking for a Controller Dispatcher to join its transport operations team in Rawalpindi. You will be responsible for real‑time trip allocation using Autocab 365 and iCabbi while ensuring high data security and a smooth customer experience.

Key responsibilities

• Monitor inbound trip requests and assign jobs through Autocab 365 and iCabbi, optimizing ETA, driver availability and SLA compliance.
• Coordinate real‑time updates between drivers, passengers and client platforms; manage cancellations, delays and route changes.
• Maintain accurate trip logs and system records, ensuring data integrity and adherence to security policies.
• Escalate operational incidents to supervisors and contribute to root‑cause analysis for recurring issues.
• Track key performance indicators and prepare concise shift reports.

Required profile

• Hands‑on experience operating Autocab 365, iCabbi or similar taxi dispatch platforms.
• Proficiency with dashboard, booking and status modules.
• Strong communication skills for liaising with drivers, passengers and international clients.
• Analytical mindset to monitor KPIs and detect trends.
• Ability to stay calm under pressure and make quick decisions.

Required skills

• Autocab 365
• iCabbi
• Dashboard operation
• Mapping/GPS tools

What we offer

• Incentive Bonus