CRM Solution Architect - Dynamics 365 & Power Platform

About the role

This role leads the architecture of Dynamics 365 CRM/CE and Power Platform solutions, from discovery through deployment and support. It covers Sales, Customer Service, Field Service and other CRM workloads, and provides technical leadership and mentorship to consultants and developers.

Key responsibilities

• Lead Dynamics 365 CRM/CE solution architecture and design solutions across Sales, Customer Service, Field Service and other CRM workloads
• Define architecture for Dynamics 365, Power Platform, Dataverse, integrations, data, security and ALM
• Design and govern customizations, plugins, custom APIs, workflows, Web API and enterprise integrations
• Define Power Apps, Power Automate, Dataverse and Dynamics 365 security architecture
• Lead data architecture and migration, including mapping, transformation, cleansing and harmonization
• Define Azure DevOps, CI/CD, environment, solution management and deployment strategies
• Ensure solutions meet scalability, performance, security, availability and maintainability standards
• Review technical designs, set architecture standards, reusable patterns and governance
• Lead technical workshops, make architectural decisions and manage technical risks and dependencies
• Mentor Technical Consultants and Developers, and support estimations, proposals, documentation and client presentations
• Align with Microsoft-recommended Dynamics 365 and Power Platform practices

Required profile

• 8+ years of experience in Dynamics 365 CRM/CE technical consulting, development and solution architecture
• Strong experience with Dynamics 365 Sales, Customer Service, Field Service and Power Platform
• Strong architecture governance, technical leadership, problem-solving and stakeholder communication skills
• Dynamics 365 / Power Platform architect-level certification is an advantage

Required skills

• Power Apps, Power Automate, Dataverse, Model-driven apps and Canvas apps
• C#.NET, plugins, JavaScript, Web API, custom APIs, web services and workflows
• Dynamics 365 security, enterprise integration, data architecture and migration
• ALM, Azure DevOps, CI/CD, solution management and deployment
• SSRS, Power BI, performance, scalability and security