Customer Care Agent – Night Shift (English Required)

About the role

We are looking for an English‑speaking Customer Care Agent to join our on‑site team in Lahore during night shifts. This full‑time position focuses on delivering personalized support and building loyalty through clear, effective communication.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, chat, or email.
• Provide accurate information, resolve issues, and ensure a positive customer experience.
• Maintain clear documentation of customer queries and resolutions.
• Participate in regular training sessions to stay updated on products and processes.
• Assist with operational tasks and support the night‑shift team as needed.

Required profile

• Fluent in English with strong verbal and written communication skills.
• Ability to work night‑shift hours on a full‑time basis.
• Customer‑focused attitude and willingness to help.
• Basic computer literacy and ability to learn new tools quickly.

Required skills

What we offer

• Competitive salary ranging from 50K to 100K.
• Opportunity to develop customer service expertise in a dynamic environment.
• On‑site work in a supportive team setting.