Customer Care Agent – Night Shift (English Required)

About the role

ReallTime is looking for an on‑site Customer Care Agent to join its night‑shift team in Lahore. You will be the first point of contact for international customers, handling inquiries through phone, email and chat. The role focuses on delivering clear information, resolving issues promptly, and ensuring a positive experience for every caller.

Key responsibilities

• Answer inbound customer calls, emails and chat messages during night hours.
• Document each interaction accurately in the ticketing system.
• Follow established procedures to resolve queries and troubleshoot problems.
• Escalate complex cases to supervisors when necessary.
• Maintain service‑quality standards and meet performance targets.

Required profile

• Strong spoken and written English suitable for international customer interactions.
• Previous experience in a contact‑center or customer‑facing role is preferred.
• Reliability for night‑shift work and punctual attendance.
• High school diploma; further education in business or communications is a plus.

Required skills

• Basic computer literacy.
• Ability to learn and use CRM or ticketing systems quickly.
• Problem‑solving, patience and resilience in high‑volume situations.

What we offer

• Full‑time, on‑site position with a salary range of 50K‑100K.
• Opportunity to work with a diverse, international customer base.
• Supportive team environment that values empathy and service excellence.