Customer Care Professional – On‑site Support for US Customers

About the role

ABS International is seeking a Customer Care Professional to join its on‑site team in Gulistan‑e‑Johar, Karachi. You will interact directly with US‑based customers, handling inquiries, resolving issues and ensuring a positive experience that encourages repeat business.

Key responsibilities

• Answer inbound calls and respond to customer queries in English.
• Provide accurate information, troubleshoot problems and follow up until resolution.
• Document interactions in a US‑focused CRM system.
• Meet performance targets and contribute to team goals.

Required profile

• Strong spoken and written English suitable for US customers.
• Patient, composed and able to stay calm under pressure.
• Availability to work Monday‑Saturday, 6 PM – 2 AM.
• Ability to commute to the Gulistan‑e‑Johar office (100% on‑site).

Required skills

• Basic computer literacy.

What we offer

• Permanent, full‑time employment with a stable payroll.
• Base salary PKR 40,000 – 50,000 per month plus performance incentives.
• Attendance bonus of PKR 3,000 each month.
• 15 days paid annual leave.
• Training on a live US CRM environment and opportunities for skill development.