Customer Care Representative

About the role

Buy Box Global is hiring a Customer Care Representative for its international Amazon e-commerce operations, based in Lahore on a morning shift. The role supports customers and order-related issues, and the salary is PKR 50,000 to 70,000 depending on experience and skills.

Key responsibilities

• Respond to customer messages and inquiries through Amazon Seller Central and Etsay Seller Central.
• Manage order confirmations, returns, refunds and order-related issues.
• Follow up on customer concerns and coordinate with the internal team.
• Maintain professional communication and ensure customer satisfaction.
• Assist with basic Canva designs and other e-commerce support tasks when required.

Required profile

• Excellent written and verbal English communication skills.
• Strong problem-solving abilities and attention to detail.
• Good organisational, communication and follow-up skills.
• Previous customer service or e-commerce experience is an advantage.

Required skills

• Basic knowledge of Canva or graphic design tools is a plus.

What we offer

• Competitive monthly salary of PKR 50,000 to 70,000, based on experience and skills.
• Additional perks and performance-based incentives.
• Opportunities for professional development and long-term career growth.
• A supportive and professional working environment.
• Valuable experience working with international e-commerce markets.

To apply, send your updated CV by email with the subject line "Customer Care Representative - Lahore".