Customer Care Representative – US Market (Evening Shift)

About the role

Join ABS International as a Customer Care Representative handling real conversations with US customers. You will resolve issues, manage follow‑ups, and provide memorable support during the evening shift.

Key responsibilities

• Handle inbound and outbound calls from US customers.
• Resolve customer issues and ensure satisfaction.
• Manage follow‑up actions and maintain accurate records in a US CRM environment.

Required profile

• Strong spoken and written English (US customers).
• Patient, composed, and genuinely good with people.
• Experience in customer support, call centre, or BPO preferred; freshers with excellent English are welcome.
• Available for the evening shift: Monday‑Saturday, 6:00 PM – 2:00 AM.
• Able to commute to Gulistan‑e‑Johar, Karachi (100% on‑site).

Required skills

What we offer

• Competitive base salary plus PKR 3,000 attendance bonus.
• Permanent, full‑time employment with 15 days paid annual leave.
• Training and development in a real US CRM environment.
• Salary paid on the same date each month, backed by 16 years of reliability.