This job is no longer available
This job expired on 19/08/2026. It no longer accepts applications.
Customer Complaint Officer
ACCA Careers · Lahore
Job description
About the role
The Customer Complaint Officer is responsible for handling client grievances efficiently and professionally. This position ensures that all complaints are addressed in line with regulatory standards and internal service quality benchmarks.
Key responsibilities
- Receive, log, and investigate customer complaints promptly.
- Coordinate with relevant departments to resolve issues and implement corrective actions.
- Maintain accurate records of complaints, actions taken, and outcomes.
- Prepare regular reports on complaint trends and resolution metrics.
- Ensure compliance with regulatory requirements and company service standards.
Required profile
- Strong communication and interpersonal abilities.
- Attention to detail and ability to work under pressure.
- Understanding of regulatory compliance in a service environment.
- Proactive problem‑solving mindset.
Required skills
What we offer
- Opportunity to contribute to service quality improvement.
- Collaborative work environment.
- Professional development and training.
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ACCA Careers
Lahore
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