Customer Relationship Executive

About the role

We are looking for a Customer Relationship Executive to build and maintain strong, long‑lasting customer relationships and act as the main point of contact for client inquiries.

Key responsibilities

• Build and maintain strong, long‑lasting customer relationships to enhance customer experience.
• Act as the main point of contact for client inquiries and resolve any issues they may face.
• Conduct regular follow‑ups with clients to ensure satisfaction and identify opportunities for upselling.
• Collaborate with internal teams to address customer needs and improve customer satisfaction.
• Maintain accurate and up‑to‑date customer records and account information.
• Provide feedback on customer patterns and trends to improve services and products.
• Assist in developing customer relationship management strategies and policies.

Required profile

• 1–2 years of experience in customer service or relationship management roles.
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and attention to detail.
• Ability to manage multiple accounts simultaneously.
• Proven track record of achieving high levels of client satisfaction.
• Self‑motivated and goal‑oriented mindset.

Required skills

• CRM software
• Microsoft Office Suite